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Consulting, training, and coaching to help you solve messy problems that disrupt your operations or cause customers to take their business elsewhere.

  About The Sawyer Partnership


Consultant, coach, teacher and writer, Jeanne Sawyer specializes in solving messy, expensive, chronic problemsthe  kind that cause customers to make angry phone calls to executives or even to take their business elsewhere. Her pragmatic approach demonstrates measurable results. 
As a consultant and coach, Jeanne has saved her clients millions of dollars and kept them off the front pages by 
  • leading them through problem solving projects on particularly complicated problems,
  • helping them incorporate systematic methods into their business processes, and 
  • helping them build partnerships that get past the marketing jargon and really work. 

She has published a number of articles using some of those examples to explain specific aspects of problem solving. 

However, everyone needs to have effective problem solving skills, so she developed a series of workshops and seminars to teach her methods to others. Her book, When Stuff Happens: A Practical Guide to Solving Problems Permanently, provides guidance for those who can't attend a workshop.

Jeanne is also a part-time lecturer in the MIS department of the San Jose State University College of Business.

Jeanne developed her techniques by combining what she learned from the formal disciplines of computer science and quality with the trial-and-error experience of solving real problems. She holds a Ph.D. and M.S. in computer science and an M.S. in Library Science from the University of North Carolina at Chapel Hill. Her bachelor's degree in Chemistry is from Duke University.
Jeanne has assisted a variety of companies and associations, large and small, including the following:


Allied Telesyn International

AFSM International 

American Society for Quality (ASQ)

Association of College and University Telecommunication Administrators (ACUTA)

Association for the Advancement of Medical Instrumentation (AAMI)

Auspex Systems


Computer Curriculum Corporation

Hine Design

International Tandem Users Group (ITUG)

The Meyer Group


Mid-Peninsula Housing Coalition

NTA Industries


Pacific Bell

Share (IBM users group)


Small Business Technology Institute


Sustainable San Mateo County

Tandem Computers

Triangle Research Libraries Network (Duke University, North Carolina State University and the University of North Carolina at Chapel Hill)

UB Networks

University of California Extension, Santa Cruz


Examples of accomplishments for these organizations include:

Problem-Solving and Root Cause Analysis

Business Process Analysis and Design

Building and Managing Strategic Partnerships


Solving Problems PermanentlySM
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Jeanne Sawyer, Ph.D.