Consulting, training, and coaching to help you solve messy problems that disrupt your operations or cause customers to take their business elsewhere.
and seminars for
people who spend too much time on problems that just wont go away and stay away
Solving Problems PermanentlySM for Teams
Through this two-day workshop, you will learn the fundamental process and concepts necessary for effective problem solving. This workshop is designed for teams: you will begin analyzing a problem you currently face, so will leave the workshop experience applying the methods taught and progress made on a real problem you currently. The workshop includes presentation, discussion, examples, and exercises based on a real-life case study and actual work done on your own problem. Student materials include worksheets, checklists and templates as well as presentation notes. You will
I. Getting Started
start by explaining what systematic problem
solving is, how it differs from standard troubleshooting, and why
you should care.
we can solve a problem, we need to be sure we understand and agree on
exactly what that problem is. This section of the workshop will provide a
template and rules for defining problems. We’ll emphasize choosing
measurements to verify a problem is solved and identifying risks and
vulnerabilities that could cause a problem solving effort to fail. Working
with your team, you
will start a problem statement using the worksheet template for your own
III. Organizing a Problem
IV. Analyzing Causes.
Solving Problems PermanentlySM
The Sawyer Partnership. All rights reserved.
Jeanne Sawyer, Ph.D.