Consulting, training, and coaching to help you solve messy problems that disrupt your operations or cause customers to take their business elsewhere.
and seminars for
people who spend too much time on problems that just wont go away and stay away
Through this two-day workshop, you will learn the fundamental process and concepts necessary for effective problem solving, including two root cause analysis methods. You will begin analyzing a problem you currently face, so will leave the workshop with hands-on experience using the methods taught. The workshop includes presentation, discussion, examples, and exercises based on a real-life case study and your own problem. Student materials include worksheets, checklists and templates as well as presentation notes. You will
I. Getting Started
start by explaining what systematic problem
solving is, how it differs from standard troubleshooting, and why
you should care.
we can solve a problem, we need to be sure we understand and agree on
exactly what that problem is. This section of the workshop will provide a
template and rules for defining problems. We’ll emphasize choosing
measurements to verify a problem is solved and identifying risks and
vulnerabilities that could cause a problem solving effort to fail. You
will practice creating a problem statement using the worksheet template for your own
III. Organizing a Problem
IV. Analyzing Causes.
Solving Problems PermanentlySM
The Sawyer Partnership. All rights reserved.
Jeanne Sawyer, Ph.D.